| Lender/Servicer Loss Mitigation | |
| Phone Numbers & Contact Information | |
| ABM AMRO Mortgage | (800) 783-8900 |
| Web: https://www.mortgage.com/C3/application.bus | |
| Accredited Home Lenders | (877) 683-4466 |
| AMC Mortgage Services | (800) 211-6926 |
| Ameriquest | |
| Argent | |
| 1600 McConnor Parkway | |
| Schaumburg, IL 60173 | |
| Web: https://www.myamcloan.com/malwebapp/begin.do | |
| American Home Mortgage Corp. | (877) 304-3100 |
| Ameriquest Mortgage | (800) 211-6926 |
| (Debt collection — see AMC Mortgage Services) | |
| Aurora Loan Services (Debt collection) | (800) 550-0508 |
| By Overnight Mail: | |
| 601 5th Avenue | |
| Scottsbluff, NE 69361 | |
| Attn: Customer Service | |
| By Regular Mail: | |
| P.O. Box 1706 | |
| Scottsbluff, NE 69363 | |
| E-mail: ccnmail@alservices.com | |
| Avelo Mortgage LLC | (866) 992-8356 |
| Bank of America | (800) 846-2222 |
| BB&T Mortgage | (800) 827-3722 |
| AmTrust Bank (fka Ohio Savings Bank) | (888) 696-4444 |
| Beneficial | (800) 333-5848 |
| Central Pacific Bank | (800) 342-8422+B118 |
| Charter One | (800) 234-6002 |
| Chase | (800) 446-8939 |
| Chase Home Finance (customer service) | (800) 848-9136 |
| Chase Home Finance (delinquency customer service) | (858) 605-2181 |
| Chase Home Finance-New Jersey | (800) 446-8939 |
| Chevy Chase Bank | (800) 933-9100 |
| Chase Manhattan Mortgage | |
| (Ohio Servicing Center) | (800) 446-8939 |
| (Florida Servicing Center) | (800) 526-0072 |
| (Florida Servicing Center) | (800) 527-3040 x533 |
| Chevy Chase Bank | (800) 933-9100 |
| Web: https://www.chevychasebank.com/htm/payment.html (Payment Addresses) | |
| Citi Financial Mortgage | (800) 753-3673 |
| Citimortgage | (800) 283-7918 |
| Countrywide | (800) 262-4218 |
| https://customers.countrywide.com/se…t_login254.asp | |
| Ditech | (800) 852-0656 (800) 449-8582 |
| Downey Financial Corp | (800) 824-6902, ext. 6696 |
| Deutsche Bank National | Call Number on Mortgage Statement |
| EMC | 800-723-3004 |
| P.O. Box 141358 | |
| Irving, TX 75014-1358 | |
| Web: https://www.emcmortgageservicing.com/ccn/ccnsecurity.asp | |
| EverBank | (800) 669-7724 ext. 4730 |
| Equity One (Debt collection) | (866) 361-3460 |
| First Horizon Home Loans | (800) 489-2966 |
| Fifth Third Bank | (800) 375-1745 Option 3 |
| First Merit Bank | (888) 728-9931 |
| Flagstar Bank | (800) 968-7700, ext. 9780 |
| Fremont Investment & Loan | (866) 484-0291 |
| GMAC Mortgage | (800) 850-4622 |
| GreenPoint Mortgage Funding | (800) 784-5566, ext. 5383 |
| Green Tree | (877) 816-9125 |
| Homecomings Financial | (800) 850-4622 |
| HomeEq Mortgage Servicing ( Debt collection) | (866) 822-1471 |
| Household Finance (A HSBC Co.) | (800) 333-5848 |
| Household Mortgage | (800) 333-4489 |
| HSBC Mortgage Services | (800) 365-6730 |
| HSBC Mortgage Corp. | (800) 338-6441 |
| Default Resolution Team (if long term problem) | |
| 2929 Walden Avenue | |
| Depew, NY 14043 | |
| Loss Mitagation | (888) 648-3124 |
| (732) 352-7519 Fax | |
| Web:http://us.hsbc.com/personal/mortgage | |
| HSBC Mortgage | (800) 338-6441 |
| Default Resolution Team (if long term problem) | |
| 2929 Walden Avenue | |
| Depew, NY 14043 | |
| Loss Mitagation | (888) 648-3124 |
| (732) 352-7519 Fax | |
| Web:http://us.hsbc.com/personal/mortgage/existing/difficulties.asp | |
| Huntington National Bank | (800) 323-4695 |
| Indymac Bank | (877) 736-5556 |
| C/O Loan Resolution Department | |
| P.O Box 7014 | |
| Pasadena, CA 91107 | |
| (Monday - Friday 6:15am-7:15pm. (Pacific Time)) | |
| Web: https://www.indymacbank.com/contactus/loanResolution.asp | |
| Irwin Mortgage | (888) 218-1988 |
| P.O Box 7014 | |
| Pasadena, CA 91107 | |
| E-mail: deliquency.prevention@irwinmortgage.com</strong> | |
| James B. Nutter & Company | (800) 315-7334 |
| Key Bank | (800) 422-2442 |
| LaSalle National Bank | (800) 783-8900 |
| Litton Loan Servicing | (800) 999-8501 or (800) 548-8665 |
| Fax (713) 966-8820 | |
| 4828 Loop Central Drive | |
| Houston, Texas 77081-2226 | |
| Web: https://www.littonloan.com/index.asp | |
| Midland Mortgage | (800) 552-3000 or (800) 654-4566 |
| Web: https://www.mymidlandmortgage.com/MyMortgage/Login/Login.asp | |
| Mortgage Lenders Network | (800) 691-0129 |
| E-mail: customerservice@mlnusa.com | |
| Web: http://www.mlnusa.com/customers/info_credithelp.asp | |
| Mortgage Electronic Registration Systems | (888) 679-6377 |
| National City | (800) 367-9305, Ext. 53221 |
| Attention: Homeowner’s Assistance | (800) 523-8654 |
| 3232 Newmark Dr. | |
| Miamisburg, Ohio 45342 | |
| (8AM-10:30PM ET, Monday - Thursday) | |
| (8AM-5PM ET, Friday) | |
| (8AM-Noon, Saturday) | |
| Web: http://www.nationalcitymortgage.com/service_assistance.asp | |
| Nationwide Advantage Mortgage Company | (800) 356-3442, ext. 6002* |
| NationStar Mortgage | (888) 850-9398* Press 0 for operator |
| New Century Financial | (800) 790-9502 |
| Now Carrington Mortgage Services | (877) 206-9904 |
| (6:00 a.m. to 7:00 p.m. Pacific Time, Monday - Thursday) | |
| (6:00 a.m. to 6:00 p.m. Pacific Time, Friday) | |
| Web: https://myloan.newcentury.com/webapps/servicing/myloans/index.do | |
| NovaStar Mortgage Loan Resolution Department | (888) 743-0774 |
| Non-English | (888) 743-0774, ext. 4523 |
| Ocwen Federal Bank | (800) 746-2936 or (877) 596-8560 |
| Web: http://www.ocwencustomers.com/csc_fa.cfm | |
| Attention: Financial Information | |
| 12650 Ingenuity Drive | |
| Orlando, Florida 32826 | |
| or | |
| Ocwen Financial Corporation | 877-226-2936 |
| 1661 Worthington Rd., Suite 100 | |
| West Palm Beach, Florida 33409 | |
| For serving Ocwen with legal process, please send to their registered agent: | |
| Corporation Service Company | |
| 2711 Centerville Road, Suite 400 | |
| Wilmington, DE 19808 | |
| Phone: 561-682-8000, x8386 | |
| Option One | (866) 711-1962 or (888) 275-2648 |
| Web: http://www.oomc.com/servicing/servicing_baifaqs.asp | |
| PHH Mortgage (Formerly Cendant) | (800) 257-0460 |
| For borrowers facing possible delinquency | (800) 330-0423 |
| For borrowers in the foreclosure process | (800) 750-2518 |
| ResMae Mortgage Corp. | (877) 473-7623, ext. 5944 |
| Saxon | (800) 665-7367 |
| Select Portfolio Servicing | (888) 818-6032 |
| Fax: (801) 293-3936 | |
| Loan Resolution Department | |
| P.O. Box 65250 | |
| Salt Lake City, UT 84165-0250 | |
| (Monday - Thursday 10:00 a.m. - 10:00 p.m. EST) | |
| (Friday 10:00 a.m. - 7:00 p.m. EST) | |
| (Saturday 9:00 a.m. - 1:00 p.m. EST) | |
| Web: http://www.spservicing.com/services/customer/loanresolution.htm | |
| SkyBank | (800) 290-3359 |
| Sun Trust Mortgage | (800) 634-7928 |
| PO Box 26149 | |
| Richmond, VA 23260-6149 | |
| Mail Code RVW 3003Web: https://www.suntrustmortgage.com/generalquestions.asp# | |
| Third Federal Savings | (888) 844-7333 |
| US Bank | (800) 365-7900 |
| Wachovia Bank of Delaware | (866) 642-8608 |
| Washington Mutual | (866) 926-8937 |
| (888) 453-3102 | |
| (800) 478-0036 | |
| (800) 254-3677 | |
| Waterfield Mortgage | (800) 957-7245 |
| Fax: (260) 459-5390 | |
| c/o Loss Mitigation Dept. | |
| 7500 W. Jefferson Blvd. | |
| Fort Wayne, IN 46804 | |
| (7 am – 10 pm EST Monday – Thursday) | |
| (7 am – 9 pm EST Fridays) | |
| (8 am – 2 pm EST Saturdays) | |
| E-Mail: saveyourhome@waterfield.com | |
| Wells Fargo | (877) 216-8448 |
| (866) 261-5642 | |
| (800) 766-0987 | |
| payment assistance | (800) 678-7986 |
| Borrower Counseling Services | |
| Monday - Friday 8:00 a.m. - 9:00 p.m., CT | |
| Saturday 9:00 a.m. - 2:00 p.m., CT | |
| Web: https://www.wellsfargo.com/mortgage/account/ | |
| Wendover Financial Services Corporation | (800) 934-1081 or (800) 436-1022 |
| Web: http://www.wendover.com/borrowers.html | |
| Wilshire Credit Corporation | (888) 502-0100 |
| P.O. Box 8517 | |
| Portland, OR 97207-8517 | |
| From 6 a.m. to 5 p.m. (Pacific time) Monday through Friday | |
| Web: http://www.wfsg.com/borrower/borrower.aspx | |
